Operations Officer
The Role
We believe in offering the best possible support and service to our customers. We do this by adopting a collaborative culture, working together to answer customer needs today and tomorrow - using our shared insight to make their experience with us as unique as possible. As part of our Operations department and reporting directly to our Operations Manager, this role is an integral part of our customer facing team. If you are driven to provide exceptional customer service by putting the customer’s interests first and if you feel you could be a great team player within the Operations department, this role could be perfect for you.
Key Responsibilities
As an Operations Officer your daily activities will include:
- Acquiring a deep understanding of our products and procedures.
- Answering incoming calls and reply to emails from prospective and existing customers in relation to our products and services.
- Seeing to walk-in clients.
- Executing customers’ instructions and daily updating of accounting records.
- Following up customers’ requests that cannot be answered immediately and conduct the necessary internal investigations.
- Developing strong partnerships with customers delighting them with your insight and listening skills.
- Performing administrative tasks related to the operation of banking platforms in use.
- Processing the allocation of payments.
- Professional and respectful debt collection through calls and follow ups with customers.
- Performing other operational tasks in relation to retail deposits and client onboarding.
Skills and Capabilities Required
- A tertiary level of education in Banking and Finance would be considered an asset.
- 2 years’ experience working in a bank or financial institution.
- Fluent in Maltese and English with excellent verbal and written communication skills.
- Proven experience in a customer service role.
- Able to work in a fast paced and dynamic environment.
- Organised, able multi-task and meet deadlines.
- Can work on independently without constant supervision.
- Able to simplify processes and procedures, delivering quality results with minimal complications.
Benefits
This opportunity comes with an attractive remuneration, wellbeing incentives as well as offers prospects for personal development.
Our employees’ health and wellbeing are important to us. To support this, we offer private health insurance, as well as life and personal accident insurance. In addition, we offer an interest subsidy on home loans or a rental subsidy, a fitness allowance and free parking.
We recognise our employees’ potential and invest in their growth by providing training and development opportunities both internally and with external providers. Our employees can also benefit from remote working arrangements to help with better work/life balance and to help us create a greener environment saving on commuting and vehicle costs.
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