Customer Due Diligence Officer
The Role
In this role, you will report to the Operations Manager and be responsible for conducting thorough due diligence, ensuring compliance with AML and regulatory requirements while supporting the bank’s risk management and onboarding processes.
Key Responsibilities
As a Customer Due Diligence Officer, your daily activities will include:
- Managing the Bank’s Know Your Customer (KYC) systems, including conducting periodic customer reviews, trigger event reviews, and handling warnings. This also involves ensuring that sanctions, Politically Exposed Persons (PEP), and adverse media screening hits are thoroughly investigated in line with regulatory requirements, as well as the Bank’s internal policies and guidelines.
- Monitoring expired identification documents and liaising with customers to obtain valid replacements.
- Performing Customer Due Diligence (CDD) and, where applicable, Enhanced Due Diligence (EDD) as part of customer onboarding and profile review processes.
- Analysing transactional behaviour and ensuring it aligns with the customer’s declared source of funds (SoF) and source of wealth (SoW).
- Liaising with the customer (telephonically, by email and/or in person) and actively participating in gathering detailed customer information and supporting documentation required to complete CDD, Customer Risk Assessment (CRA) reviews and transaction monitoring reviews.
- Communicate with the relevant authorities and provide any information requested in relation to Requests for Information.
- Ensure that any data input is dealt with in a timely manner and in the correct and consistent format.
- Ensuring data accuracy and assisting with Quality assurance exercises to ensure compliance with the Bank’s policies and procedures.
- Strictly follow procedures, actively contribute to process improvements and work closely with the MLRO to ensure the standards and workflows are respected, and potential risks are adequately mitigated.
- Comply with relevant government regulations and the Bank's internal guidelines and policies.
- Participating in other tasks, projects and initiatives as directed by the Bank.
Skills and Capabilities Required
- A minimum of 12 months experience within CDD/KYC in the Banking or Financial Services industry OR a recognised Anti-Money Laundering, Compliance or Financial Crime qualification.
- Positive, enthusiastic and a flexible team player;
- Excellent written and verbal communication skills, including fluency in English and Maltese;
- Be reliable, organised, meticulous and prepared to work under pressure;
- Be able to work on own initiative;
- Possess strong problem-solving and decision-making skills;
- An analytical/inquisitive mindset;
- IT literate.
Benefits
This opportunity comes with an attractive remuneration, wellbeing incentives as well as offers prospects for personal development.
Our employees’ health and wellbeing are important to us. To support this, we offer private health insurance, as well as life and personal accident insurance. In addition, we offer an interest subsidy on home loans or a rental subsidy, a fitness allowance and free parking.
We recognise our employees’ potential and invest in their growth by providing training and development opportunities both internally and with external providers. Our employees can also benefit from remote working arrangements to help with better work/life balance and to help us create a greener environment saving on commuting and vehicle costs.
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