Back to All Vacancies

The Role

We believe in offering the best possible support and service to our customers. We do this by adopting a collaborative culture, working together to answer customer needs today and tomorrow - using our shared insight to make their experience with us as unique as possible. As part of our Operations department and reporting directly to our Operations Manager, this role is an integral part of our customer facing team. 

Key Responsibilities

As an Operations Intern, your daily activities will include:

• Acquiring a deep understanding of our products and procedures.
• Answering incoming calls and replying to emails from prospective and existing customers in relation to our products and services.
• Executing customers’ instructions and daily updating of accounting records. 
• Following up customers’ requests that cannot be answered immediately and conducting the necessary internal investigations.
• Performing administrative tasks related to the operation of banking platforms in use.
• Processing the allocation of payments.
• Professional and respectful debt collection through calls and follow ups with customers.
• Performing other operational tasks in relation to retail deposits and client onboarding.

Skills and Capabilities Required

• Fluent in English and French with excellent verbal and written communication skills.
• Proven experience in a customer service role.
• Comfortable working with figures.
• Able to stay organised, multi-task and meet deadlines.
• Work independently without constant supervision.
• Proficient in Microsoft Excel.

Benefits

This internship with our Operations Department offers a unique opportunity to gain exposure across different functions within the Bank, while benefiting from mentoring by skilled professionals. It is an excellent stepping stone to support your career growth, giving you both practical experience and valuable industry insight. 

The role comes with an attractive remuneration package, wellbeing incentives, and strong prospects for personal and professional development. We recognise potential and actively invest in growth through a wide range of internal and external training opportunities. In addition, we offer flexible remote working arrangements to support a better work-life balance and contribute to a greener environment by reducing commuting and vehicle costs.

Submit application