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The Role

The Network and Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of ICT Infrastructure at an operational level with a focus on Networks. They will ensure that all ICT infrastructure operates securely, reliably, and efficiently to support the organisation's goals. They will also collaborate with other IT teams to implement best practices, resolve technical issues, and support continuous improvement of ICT operations. This role also includes guiding the Junior Systems Administrator, ensuring they perform effectively and adhere to the bank's standards while fostering their professional development.

Key Responsibilities

• Manage and monitor all installed ICT infrastructure, including security systems 
• Deliver day-to-day ICT and desktop support via telephone, email, remotely or on-site
• Responsible for various ICT infrastructure setup, maintenance and troubleshooting
• Ensure that the overall ICT and security infrastructure is working efficiently and according to strict quality and the Bank’s security standards
• Participate in the design and implementation of secure ICT infrastructure architectures and configurations
• Assist in the development and implementation of a business continuity and disaster recovery plan, including backup and recovery procedures for critical ICT infrastructure and data 
• Manage ICT infrastructure and applications backups
• Collaborate with the ICT infrastructure team to develop and enforce security policies and procedures
• Monitor the ICT ticketing system for any requests and actioning promptly
• Prioritise and efficiently manage multiple open tickets
• Mitigate ICT risks and aid in setting up mechanisms to minimise/neutralise threats to the ICT infrastructure
• Assist in rollouts of new environments and applications
• Assist with security-related tasks
• Assist in compliance efforts with relevant regulations and standards
• Keep up to date with the latest ICT technologies and propose ideas for improvements
• Vendor management and relations
• Keep ICT asset registry up to date
• Create and maintain good quality documentation
• Guide, train and mentor other staff members
• Any other tasks as may from time to time be required by the Bank

Education & Qualifications

• Bachelor's Degree, Diploma, Advanced Diploma, or equivalent qualification in Information Technology OR
• Relevant industry certifications
• Comptia N+ / S+
• CCNA
• EC-Council certifications
• Cloud infrastructure certifications
• ITIL certifications
• Vendor-specific certifications

Skills & Experience

• A minimum of 2 years experience working in a similar role
• Good troubleshooting abilities, capable of analysing problems and identifying sustainable solutions
• Advanced level of experience with Networking technologies
• Access, Distribution and Core Layer Networking
• Wireless Technologies
• SD-WAN Technologies
• Policy-Based Routing
• AAA Security Technologies
• VPN Technologies
• QoS Technologies
• Have practical knowledge of Active Directory, GPOs, DNS, DHCP, Print server, and related services.
• Have practical knowledge of Microsoft Server environment
• DFS
• WSUS
• IIS Management
• Other non-Windows environments
• Practical knowledge of Microsoft Windows desktop operating systems 
• Practical knowledge of Microsoft 365 administration
• Practical knowledge of Advanced Endpoint Protection (EDR/XDR) technologies
• Knowledgeable on cloud technologies
• Knowledge of Hypervisor technologies
• Knowledgeable in storage technologies
• Knowledgeable of backup and replication technologies
• Knowledge of monitoring solutions
• Knowledge of Windows PowerShell and basic scripting concepts
• Good practical knowledge of TCP/IP, the OSI model, and networking fundamentals.
• Knowledge of VoIP and unified communications technologies
• Knowledge of asset management, hardware lifecycle management, and inventory control
• Knowledge of ICT security principles and best practices

Personal Attributes

• Demonstrates a strong sense of ownership and accountability for assigned tasks
• Shows initiative by researching and troubleshooting issues
• Has a strong willingness to learn, develop technical skills, and complete both assigned and self-directed training
• Able to work effectively with minimal supervision while keeping relevant stakeholders informed of progress
• Demonstrates excellent time management, task planning, and prioritisation skills
• Able to manage multiple tasks while maintaining attention to detail and meeting deadlines
• Takes pride in maintaining high standards of organisation, documentation, and accuracy
• Demonstrates a proactive approach to identifying and resolving issues before they impact users
• Security-conscious and understands the importance of following policies, procedures, and regulatory requirements
• Shows an interest in automation, continuous improvement, and process optimisation
• Communicates effectively with both technical and non-technical users
• Works collaboratively as part of a team while contributing positively to the working environment
• Maintains a positive attitude and contributes to a culture of continuous improvement

Benefits

This opportunity comes with an attractive remuneration package, wellbeing incentives and offers prospects for personal development.

Our employees’ health and wellbeing are important to us. To support this, we offer private health insurance, as well as life and personal accident insurance. In addition, we offer an interest subsidy on home loans or a rental subsidy, a fitness allowance and free parking. 

We recognise our employees’ potential and invest in their growth by providing training and development opportunities both internally and externally. Our employees can also benefit from remote working arrangements to help with better work/life balance and to help us create a greener environment saving on commuting and vehicle costs.

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